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AI & SOFTWARE

AI, built
for real work.

Articles from our enterprise development practice, covering AI agents, business systems, websites, data integration, and inbound support.

We focus on how AI can be built into practical systems for real workflows, not just introduced as a standalone tool.

AI agents for inbound support — monochrome illustration of differently shaped speech bubbles converging on one reception point

AI Agents for Inbound Support: Delegating Multilingual Inquiries

Whether 'AI for multilingual support' works is decided before launch — by scoping, knowledge structure, and handoff design.

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Before you deploy AI agents — monochrome illustration of geometric shapes sorted inside and outside a boundary frame

Before You Deploy AI Agents: What to Decide First

An AI agent deployed without deciding 'how far it goes' never becomes a useful tool. Four things to sort out before you start.

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Claude Sonnet 5 is here — rethinking model selection. Monochrome illustration of large and small polyhedrons on a balance scale

Claude Sonnet 5: Rethinking How You Pick Models for Automation

Near-flagship performance at a lower price raises an obvious question: should everything move over? A framework for deciding.

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