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HubSpot Agent Hub and the Challenge of Shared Customer Context
The more agents you deploy, the easier it is for their views of the customer to diverge. HubSpot's announcement is a starting point for examining what shared customer state actually requires.
Before Using AI to Speed Up a Process: Is It Ready for Automation?
AI adoption is not a binary choice between full automation and fully manual work. Depending on the process, the right next step may be to retire, standardize, assist, or automate.
Stronger AI Governance Without More Case-by-Case Approval: What PwC's 2026 Study Suggests
Case-by-case approval is only one form of control. AI governance can also rely on upfront rules, system-enforced limits, monitoring, and exception handling.
What If Claude Fable 5 Goes Away? Three Controllers Compared
Nine deliverables from three controllers, scored on one dataset — and where it led us.
Moving Enterprise AI from Pilot to Production: A Look at Cognizant's New EMEA AI Unit
Building an AI pilot and running AI as part of day-to-day operations are two different problems. The structure of Cognizant's new unit is one way to read the design work that sits between them.
Can Claude Opus 4.8 Run the Lane? Opus vs Fable as Controller
Swapping the controller to Opus: +15.79 on the merge step alone, reversed across the full lane.
When AI Makes Work Visible, Evaluation Design Decides Fairness
Unease about visibility doesn't come from AI adoption itself — it comes from loose evaluation design. Here is how we think about designing for fairness instead.
The FSB's Consultation on AI Governance: Human Oversight Takes More Than One Form
"Human oversight" is not one step. Reading the six forms in the FSB's consultation by when each one actually operates.
For Small Businesses, Generative AI Success Doesn't Start with Model Selection
Before comparing model performance, most small businesses have implementation design to sort out first.